Customer Support Specialist - Industrial Supply

Job description

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com This is a great opportunity for someone that is mechanically inclined, especially for people with experience in automotive or HVAC looking to expand their career opportunities on the commercial side of the business. Training will be provided, including hands-on and manufacturer-supported instruction. Essential Functions: - Assist customers to resolve equipment issues by phone and email - Learn to troubleshoot mechanical, electrical, and pneumatic issues - Coordinate with service technicians - Assist with electronic board scheduling, work order entry and billing processes. Reviews all work orders scanned for billing for any follow-up requirements (ex. return visit required, parts to be ordered, database maintenanc...