IT Service Specialist III
City of New York · New York City, New York, US
Job Description The Office of the District Attorney, Bronx County (“BXDA”) is charged with the twin goals of ensuring public safety and striving for equal ju...
Job description
Job Description The Office of the District Attorney, Bronx County (“BXDA”) is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By “Pursuing Justice with Integrity,” the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while recognizing when punitive measures do not adequately advance justice. By recognizing these significant distinctions and acting accordingly, BXDA has established a standard of excellence in the representation of the Bronx community at large, which continues to grow stronger every day. In furtherance of this mission, the BXDA seeks experienced and enthusiastic IT Service Specialist III. Job Responsibilities: Specific duties include but not limited to the following: - Providing level 2 and level 3 support for new in-house and Custom off the Shelf (COTS) applications, including but not limited to BXDA, ECMS, CPR, NICE Justice, and more. - Collaborating with level 1 support teams to troubleshoot and resolve complex techn...