Service Desk Developer

Job description

6–8 Month Contract We are flexible in our engagement approach and are happy to consider either a contractor or employment arrangement. KeyInvest is seeking a Service Desk Developer to lead the build and implementation of JIRA Service Management as our enterprise-wide service desk platform. This is a hands-on delivery role focused on configuring, building and enabling a single, scalable and consistent service experience across the organisation. About the Role: You will be responsible for translating service design and process requirements into working system configurations, including workflows, automation and service catalogues. This is not a support or admin role — we are looking for someone who can build, implement and deliver outcomes quickly in a structured, time-boxed environment. Key Responsibilities: JIRA Service Management Build & Configuration - Configure request types, workflows, queues and SLAs - Implement automation rules and system logic - Ensure solutions are scalable, maintainable and fit for purpose Workflow & Process Implementation: - Translate business processes into system workflows aligned to: - Request for Service - Incident Management - Access Management - Prob...