Systems Administrator 1

Job description

Job Overview We are seeking a reliable, detail-oriented Systems Administrator I to join our Tactical Systems (TS) team full-time. This hybrid/onsite role in Huntsville, AL is responsible for delivering Tier 1 technical support, maintaining IT asset accountability, and supporting daily IT operations within a highly controlled, compliance-driven environment. This position operates within a CMMC-aligned framework and requires strict adherence to security policies, access controls, and standardized processes. The ideal candidate is disciplined, processoriented, and comfortable working with users at all levels of the organization—including frequent interaction with senior and executive leadership. The role requires professionalism, discretion, and the ability to create positive, efficient support experiences for time-sensitive, high-visibility stakeholders. Essential Functions: - Tier 1 Technical Support - Serve as first-line support for IT issues across TS-supported systems and users. - Troubleshoot end-user issues including hardware, operating systems, connectivity, peripherals, and standard enterprise applications. - Escalate issues to Tier 2/3 teams with clear, complete documentatio...