Customer Service Advisor

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!! What you'll be doing: - Providing exceptional support and service to our partners - To be the first point of contact for complaints and escalations within the team and for our Resellers - Provisioning and Managing reseller orders using our mainframe internal systems as required - Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates - Customer Service and Support duties - Handle incoming calls from our Resellers as required - Investigation into root cause of recurrent provisioning issues - Provide technical advice to resellers and internal staff - Schedule and action all tasks to completion within specified timescales - Ensure all systems are...