Guest Services Concierge 2

Job description

The Guest Services Concierge 2 contributes to a great patient experience by providing non-medical care. The Guest Services Concierge 2 will provide a warm, welcoming first impression to OLOLRMC by providing assistance to all patients and visitors who enter the department. They will facilitate continuous communication with patients, families, team members and Access Care Staff to improve and expedite patient and family centered care. The Guest Services Concierge 2 will recognize potential crisis situations, advocate for security involvement when needed, and act as a liaison between guests and clinical team members. - Customer Service - Exhibits hospitality by proactively greeting incoming patients and guests; makes a positive impression - Is able to communicate effectively with patients, families and team members. Facilitates communication between families and the health care team in family waiting rooms and patient care areas. - Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members. Information is not limited to, but will include patient locations (when appropriate), meeting information, office and...