Medical Support Assistant (MSA)

Job description

Job Summary Medical Support Assistant (MSA) Location: Salt Lake City VA Medical Center (SLCHCS)500 S. Foothill DriveSalt Lake City, UT 84148 Work Schedule: Monday – Friday: 8:00 AM – 4:30 PM (Mountain Time) Federal holidays excluded: Important Work Arrangement: Remote (must reside within 50 miles of Salt Lake City, UT or remain within commuting distance of the facility address listed above). Travel is generally not authorized except for possible fingerprinting, PIV badge pickup, or equipment needs Primary Responsibilities: Position Overview: The Medical Support Assistant (MSA) provides administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA is responsible for coordinating patient appointments, managing community care referrals, maintaining patient records, and delivering high-quality customer service to Veterans, families, and VA clinical staff. This role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA scheduling policies and procedures. Minimum Qualifications: Key Responsibilities: Scheduling and Patient Coordination: Schedule and coordinate patient appointments in accordance...