Data Center Customer Operations Technician

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: IBX Customer Operations Technician is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the IBX , including Expedite/Negotiate, Trouble tickets, Smart-hands, Installation/De-installation of Cages/Cabinets/Cabling, Custom Orders, tape backups, escorts, and/or Network Support, Logistics Support, Security Support, Cable Tray, (in some cases). IBX Technicians also provide support and partner closely with internal Equinix teams and perform on-call services as needed Responsibilities...