Patient Care Coordinator (Bilingual-Spanish)

Job description

Patient Care Coordinator (Bilingual-Spanish) SUMMARY Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions. ESSENTIAL FUNCTIONS *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Location: 1620 W. Northwest Hwy STE 100, Grapevine, Texas 76051 - Hours: Monday through Friday from 8:00am to 5:30pm - Receives inbound calls from patients regarding orders for medications, pharmacy services, and any other non-clinical inquiries. - Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program. - Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services. - Performs data entry, including patient demographic, billing, medical history, and prescription information. - Conducts insurance verification, coordination of benefits, co-pay collection. - Provides pricing, availability, and schedule information. - Performs specialty and retail order scheduling. - Effectively triages customer’s questions and needs...