Senior Analyst - Digital Customer Experience Optimization

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Analyst, CX Optimization (CXO) at CVS Health drives digital innovation by coordinating digital A/B testing ideation, setup, and measurement plans to enhance customer experience. This role focuses on A/B and MVT testing strategies for major business lines and implementing process improvements within CXO. The Senior Analyst expectations will be to make A/B testing recommendations, perform readouts on Final test results, iterate on A/B tests and influence digital product partners. The analyst monitors performance and prioritizes test plans based on data-driven insights, contributing to drive an enhanced digital customer centric experience. Primary Job Duties & Responsibilities: - Support CXO managers in executing A/B test...