Customer Satisfaction Leader (CSL)

Job description

Job Description Summary As the Satisfaction Leader, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. Job Description: Qualifications/Requirements: - Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy - Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships - Be responsible for customer portfolio P&L and growth - Establish contact to provide on-going technical and business support to assigned customers - Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the cus...