RCM Patient Billing Liaison

Job description

Description The RCM Patient Billing Liaison is responsible for managing and resolving all patient billing-related inquiries received via email and Smartsheet submissions from clinic managers. This role serves as a key liaison between patients, practice managers, and the Revenue Cycle Management (RCM) team to ensure timely, accurate, and professional resolution of billing concerns. The Liaison is expected to resolve inquiries within a 48-hour turnaround time while maintaining detailed documentation and clear communication across all stakeholders. Requirements: Key Responsibilities: - Manage and respond to all patient billing inquiries received through email and Smartsheet platforms. - Collaborate with the full RCM team to investigate and resolve billing concerns within a 48-hour timeframe. - Document all account activity, updates, and resolutions thoroughly and accurately. - Communicate directly with patients and/or practice managers as needed to resolve issues or provide updates. - Support front-end, back-end, and Patient AR call center teams with outbound patient communication via phone, email, and other channels. - Assist with soft collections efforts, ensuring a professional and...