Senior Systems Engineer

Job description

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why): As a Senior Systems Engineer in our Managed Services team, you will be part of a highly skilled group supporting enterprise customers across diverse industries. You’ll be the technical escalation point for complex infrastructure issues; maintaining stability, driving improvements, and mentoring others in the team. Our offices are based in Perth, and the team are on customer site 4 days a week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work-life balance. What you’ll do: At the moment, as Senior Systems Engineer you will be focused on: We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders’ changing requirements. This can mean we evolve in our roles to meet those needs. - Providing Level 3 technical support across servers, storage, networks, and Microsoft environments. - Managing incidents, problems, and service requests; ensuring timely resol...