Traffic Management Support Coordinator

Job description

Traffic Management Support Coordinator Department: GTM: Employment Type: Permanent: Location: Raynesway Depot, Derby: Compensation: £33,046 / year: Description: Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services. Hours for this role will be 07.00 - 17.00 Key Responsibilities: - Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings. - Provide full customer service support and proactively answer customer enquiries. - Dedicated resource for nominated clients. - Complete and maintain live Ops Boards daily. - Complete Job Requests via customer portals. - Ensure client KPIs are met. - Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers. - Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing. - Check site clears from the previous night each...