Tier 2 Helpdesk Technician

Job description

Overview Tier 2 Helpdesk Technician (EITAAS-2026-24727): Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users. They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services. Responsibilities: Essential functions will include: - Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers. - Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. - Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. - Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC). - Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools. - Ins...