Senior Analyst, Business Analytics

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Regionalization Reporting Generates reporting output and presentation Provides Analysis and Key Insights into regional reporting Builds and Maintains reporting requirements Prepares regionalization reports for all 16 markets Performance Metrics: Generates reporting output and presentation Provides Analysis and Key Insights Identifies areas of opportunity Responsible for centralization of Performance Metric reporting i.e. AHT, ACW, SCAD Where possible calculates standard deviation of metrics Trend Analysis: Generates reporting output and presentation Provides Analysis and Key Insights Identifies areas of opportunity Responsible for centralization of Trend Analysis reporting i.e. SRs, Sub-SR, Call Demand Variation, etc. Reporting D...