Assistant Customer Service Manager

Job description

Job Description The Assistant Customer Service Manager supervises and coordinates the activities of workers in VIP, Customer Service, and Support Services by way of planning, assigning and directing work, addressing complaints and resolving problems. This managerial position is critical for achieving excellent customer service and operational efficiency across the three departments Key Duties and Responsibilities: 1. Departmental Leadership & Supervision Supervise and coordinate the workload for the Support Services, VIP Customer Service, and Customer Service departments to ensure they meet targets and provide excellent customer service. Provide daily direction, support, and coverage backup for the three departments, including covering for the Supervisor when off, and ensuring coverage is seamless during any absence. Conduct yearly performance reviews with the Supervisors of the three departments. Maintain and recommend updates to work procedures, on call and department schedules, and work flow to improve operational efficiencies. 2. Staffing & HR Administration Manage departmental staffing decisions, including: Interviewing potential candidates and assisting with training new empl...