Application Support & Incident Management Specialist - Gothenburg

Job description

We are currently looking for an Application Support / Problem Coordinator for an assignment with one of our clients. The role involves supporting two teams within a tracking and planning domain. One team focuses on backend development, including developers and technical leadership roles, while the other is primarily frontend-oriented, consisting of developers, testers, and product-related roles. In addition to support responsibilities, the role includes acting as a Problem Coordinator, with a focus on proactively improving support processes and reducing incidents. Key Responsibilities Proactively manage support and problem-related activities to minimize downtime and production incidents Monitor systems, logs, and performance metrics Handle incident management and ensure proper follow-up and communication with stakeholders Analyze system data and graphs to identify trends and potential issues Manage alerts and act on critical system alarms Escalate major incidents and keep relevant stakeholders informed Participate in daily operational meetings focused on production status Identify root causes of issues and collaborate with relevant teams to resolve them Work proactively to prevent...