Senior Customer Service Account Representative

Job description

About Carrier: Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY. Role Responsibilities: - Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing - Own end‑to‑end order management , including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration. - Collabora...