IoT 1st Line Service Support Technician

Job description

Join Us You will provide the maintenance of the hardware and software IT systems for Vodafone IOT customers. Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services. Continuously improves system performance and optimizes working methods already in place. Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality. What you’ll do: - You will perform monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools. - You will provide 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents. - For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience. - You will provide technical information to customers about service affecting events and alarms, using the agreed means of communication. - You...