Service Delivery Manager (Data Center Hardware)
Computacenter · Plano, Texas, US
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external custom...
Job description
About the role As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role requires 85% travel. Annual salary range: $135K - $165K USD What you’ll be doing: - Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages. - Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. - Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. - Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. - Collaborating across multiple teams to drive efficiencies both up and down...