Wendys Shift Leader

Job description

Position: Shift Leader Reports to: General Manager: Job Purpose: The Shift Leader supports the management team by overseeing restaurant operations during assigned shifts. This role is responsible for ensuring excellent customer service, maintaining food safety and cleanliness standards, supervising team members, and supporting operational and financial goals. The Shift Leader leads by example and ensures compliance with company policies, procedures, and brand standards. Key Responsibilities: Leadership: - Lead and supervise team members during assigned shifts to ensure smooth restaurant operations. - Assist with training, coaching, and developing crew members to meet performance and service expectations. - Enforce uniform, grooming, and safety standards. - Demonstrate WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork. - Maintain positive team morale and promote a respectful workplace. Operations Management: - Execute shift opening and closing procedures, including safety, security, and cash protocols. - Ensure food safety and restaurant cleanliness standards are consistently met. - Monitor compliance with Wendy’s Critical Checklists and daily operational routines. - Su...