Subject Matter Expert, Customer Experience

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications About the Role: The Subject Matter Expert (SME) is a credentialed, hands-on product and domain specialist. This is not a relationship role and not a consulting role in the generalist sense. The SME has built things, configured things, broken things, and fixed them — in real enterprise environments, at real scale, under real pressure. Their background is traceable and demonstrable. The SME is engaged by the Technical Success Manager (TSM) on a pull-in basis when a customer requires expertise beyond what the TSM can cover alone. The SME executes, then exits. The TSM owns the customer relationship before, during, and after. Engagement Coor...