IT Systems Analyst I

Job description

Overview Great Day Improvements - IT Systems Analyst I In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, LeafGuard®, Englert®, and The Bath Authority. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Summary: The IT Systems Analyst I supports the stability, efficiency, and continuous improvement of enterprise IT systems with a primary focus on configuring and maintaining the Freshservice ITSM platform. This role uses low-code, UI-based tools to build, troubleshoot, and enhance workflows, automations, and service catalog items that support oper...