IT Support Specialist

Job description

Job Description: As a Systems Support Specialist , you will provide hardware support for all AGI lines of business Compute rs , Tablets, Phones , and printers. Primary duties include systems installation, configuration, and administration; e-mail and user account management; patch management; hardware and application software installations and upgrades; problem troubleshooting , and general user assistance. C reating and maintaining internal documentation and sharing user insights to influence d evice designs , standards , and rollouts . MAJOR RESPONSIBILITIES: Technical Services: Taking ownership and accountability for the projects and efforts assigned to you Experience Managing Office 365 users: Experience with Exchange Online (Office 365) Experience with imaging (Windows and/or OSX), package deployment , and systems management through Microsoft Intune Company-wide projects (system upgrades, security rollouts) Testing and qualifying new hardware: Repair defective systems and printers. Manage Timeclock rollouts, Troubleshooting and configuration Maintains updated remote access tools (i.e. Splashtop ) on all devices Work with PC vendors to create quotes and resolve warranty issues....