Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations (m/w/d)
Wire · Berlin, DE
WHO WE ARE At Wire, we're on a mission to help customers to protect what matters by driving open innovation and providing the most secure and easy-to-use col...
Job description
WHO WE ARE: At Wire, we're on a mission to help customers to protect what matters by driving open innovation and providing the most secure and easy-to-use collaboration platform. Join us to play an important role in our dynamic team. Wire is bringing a cutting-edge secure communications solution to the marketplace and as our business grows we are expanding and refining our commercial organisation. If you're passionate about redefining secure communication and want to work at the forefront of privacy-first technology, join us as a Customer Operations Delivery Lead. In this role, you will take full ownership of a strategic public sector account, driving end-to-end service delivery, leading complex onboarding and rollout initiatives, and acting as the single point of accountability across all operational and delivery touchpoints, with customer satisfaction, growth and success at the heart of everything you do. You will lead, and be accountable for a team across product, engineering and customer support, owning escalations by: Together, let’s build a world where privacy and security define how organisations communicate—securely, reliably, and at scale. - shaping delivery priorities - e...