Grants Coordinator, Membership Operations

Job description

Career Opportunity Role Title: Grants Coordinator, Membership Operations Purpose of role: As a fraternal insurer, the Community Granting program delivers Foresters purpose across Canada, the US and the UK. Almost 10,000 grants were submitted in 2025, engaging thousands of members who make a positive impact on local members and communities through volunteering and fun family activities. Reporting to the Team Lead/Manager, Grants and Production, the Grants Coordinator, Membership Operations supports the delivery, administration, and continuous improvement of the Community Grants program across three countries. This role plays a critical part in ensuring members/employees/producers receive timely, accurate, and high quality service, while contributing to operational efficiency, program effectiveness, and a consistent member experience. Successful execution of this role results in: - Positive and seamless member experience when accessing benefits. - Strong member understanding of, and satisfaction with, membership value. - Clear, consistent communication with internal and internal users and stakeholders. - Service delivery that meets or exceeds established SLAs. - Efficient and complia...