Jr. Customer Success Manager

Job description

🚀 Junior Scaled Customer Success Manager (SMB) We build operational excellence into the daily work of frontline teams, helping the businesses they work to improve safety, efficiency, and productivity. Our digital training solution covers both compliance and operational topics and is relied on by +400 customers across logistics, manufacturing, food production, and similar environments where precision and consistency matter. As we grow, we’re building a scalable, data-driven post-sale motion - and this is where you come in. We’re hiring a Junior Scaled Customer Success Manager to support and grow our SMB customer segment. You’ll work closely with customers across their lifecycle, execute structured touchpoints, and help deliver a consistent, high-quality experience at scale. If you enjoy working with customers, bringing structure into processes, and learning how scalable Customer Success works, this role is a strong entry point into building real impact. 🛠 What you’ll do Manage and fully own a portfolio of 150-200 SMB customers (<150 employees) across DACH Run key customer touchpoints such as onboarding kickoffs, enablement sessions, and regular check-ins Guide customers through a st...