IT Help Desk Associate

Job description

Description JOB OVERVIEW: Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees—delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives. REQUIREMENTS: End-User Support - Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely - Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools - Translate complex technical issues into clear, understandable guidance for non-technical users Systems & Infrastructure Administration: - Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory - Configure, maintain, and troubleshoot internal infrastructure including...