Dispatch Specialist

Job description

Job Type Full-time Description: Taylor Freezer Sales of Arizona, located in the heart of Phoenix, has proudly served the community since 1958. At Taylor AZ, our mission is to bring joy through exceptional products and service in the food and beverage industry. Our innovative ice cream machines, craft ice equipment, and specialty grills are trusted by thousands of customers across restaurants, school districts, and hospitals throughout Arizona. We are seeking a highly organized and dependable Dispatch Specialist to support our growing team of service technicians. In this role, you will manage incoming service requests, coordinate scheduling, and ensure seamless communication between customers and field technicians to keep operations running efficiently. Key Responsibilities: - Answer and manage incoming service calls in a professional and timely manner - Schedule and dispatch technicians based on priority, location, and skill set - Optimize daily routes to improve efficiency and response times - Communicate clearly with technicians and customers regarding job status and updates - Monitor job progress and adjust schedules throughout the day as needed - Maintain accurate records of se...