Customer Service Advisor

Job description

Salary: £25,400 per annum Role type: Permanent, Full Time: Location: Stoke-on-Trent, On-site: Reporting to: Customer Service Manager: About YourRepair: YourRepair, now part of Hometree following its acquisition in 2022, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed-price plans covering boilers, heating, plumbing, and electrical systems for homeowners and landlords alike. Hometree is a leading UK residential energy services company, supporting households with the installation, financing, and maintenance of low-carbon technologies and essential home services. Backed by Hometree’s scale and ambition, YourRepair continues to deliver trusted, reliable home maintenance and repair services through its UK-based, 24/7 support team, rapid response times, and no-insurance approach—meaning no underwriters or paperwork delays. With flexible start dates, nationwide coverage, and long-term, budget-friendly pricing, we provide homeowners and landlords with genuine peace of mind. The Role: As a Customer Support Advisor at YourRepair, you’ll be the first point of contact...