Head of Customer Operations

Job description

Role: Head of Customer Operations (UK) Location: London, On-Site (Office Based), Full Time: Hi, I’m Daryl, VP of Supply and Operations at Zen Educate I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function.: The Mission Zen Educate is rapidly scaling - our UK business aims to grow 3x YoY, we have completed three acquisitions, and we are raising our Series C in the next 18 months. However, our Customer Operations function is still in its infancy and not set up for the next level of scale. The “customer” for the purposes of this role is our educator - teachers and teaching assistants.: We are looking for a strategic architect to own our customer support and take it from a reactive model to a world class, tech enabled operations engine. This means: - Moving from fragmented, manual workflows to an automated operating system; - Shifting from firefighting on tickets, towards proactively improving customer experience; - Transforming support from being a cost centre to being the strategic customer voice.: What you will own End to end functional ownership: You will define...