Customer Service Specialist

Job description

Customer Support Specialist – Benelux Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024 the Group had approximately 41,000 employees and revenues of about SEK 123 billion in more than 150 countries. For our brand, Seco Tools Benelux, we are currently looking for a Customer Support Specialist PRIMARY AREAS OF RESPONSIBILITY: Interfacing with Frontline Sales / First-line Support / Sales Process Order processing, maintenance, and order delivery. Claim returns, and Sales returns. - Point of contact for global order escalations, Claim returns, and Sales returns. - Work with Seco processes with ERP M3 system and all integrated systems and applications. - In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions. - Document the deviation in t...