Customer Support Coordinator

Job description

Company Description BEUMER Group Czech Republic a.s. is an engineering and supply company specializing in technologies for the transport, handling and storage of bulk materials, based in Ústí nad Labem and part of the BEUMER Group a global well known company in the field of intralogistics. Job Description: Are you organized, detail-oriented, and passionate about keeping things moving? Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support. You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;) Your Key Responsibilities: Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints Receiving, verifying, and processing orders, changes, and requests into the internal system Managing and...