Patient Access Financial Specialist
HealthPartners · Saint Paul, Minnesota, US
The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration.
Job description
The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions. The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure. Work Schedule: - Weekdays 3:00-11:30 p.m., with rotating weekends. Required Qualifications: - High school diploma or equivalent. - One year of customer service experience. - Previous computer and software experience. Preferred Qualifications: - Post-high school degree or certificate. - Healthcare customer service ex...