Member Services Team Lead

Job description

Overview Who We Are: Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Responsibilities: Ready to take the next step in leading a high-performing support team? The Member Services Team Lead is responsible for supporting and driving the team’s success in delivering attentive, high-quality customer service to Personify Health clients. This role handles incoming client calls across a range of inquiries and assists members with technical issues related to the website and products. This role is located in Tempe AZ- all candidates must be able to commute into this location weekly. What You'll Actually Do: - Assisting agents with their calls and inquiries, both remotely and onsite - Agent reaches out via Teams or in person...