Customer Success Team Manager

Job description

Customer Success Team Manager Description: Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success. As the Customer Success Team Manager you will champion customer outcomes through training, onboarding, and ongoing communication to turn this into onboarding, support, and retention strategies. You will also help provide insight for our product roadmap based on customer feedback. You will be involved in project management, educating the customers, demonstrating value to the customers, customer services operations, and more. You will help guide the Customer Success team providing support to inbound and outbound customer requests through phone, email, and live chat. Qualifications: Required - Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong li...