Emergency Psychiatric Program Assistant

Job description

Job Description: ESSENTIAL JOB FUNCTIONS 1. Performs such front-desk/reception functions as meeting and greeting patients and visitors, answering multi-line switchboard, fielding calls of differing subject matter and routing calls to the appropriate source. Sending and delivering faxes. 2. Provide resource information to callers (consumers and family members) seeking mental health and substance abuse treatment resources. Fielding calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room. Have knowledge of SCS’s programs and site locations. Ensure that patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information and contact information if crisis arises. 3. Provide low level crisis intervention to callers in need. Offering support, arranging for on-site crisis intervention if needed and/or linking to trained crisis counselors. 4. Enters various patient data in electronic information system. Routinely work with both Seven Counties Services and the University of Louisville Hospital electronic systems entering and retrieving clinical and demographic information. 5. Performs such med...