Service Coordinator

Job description

Your mission Together, we keep everyday life moving to build a better tomorrow HIAB is seeking a highly organized and proactive Customer Service Coordinator to optimize our service operations and elevate the customer experience. In this pivotal role, you will be responsible for strategically managing work orders and scheduling, balancing customer requirements with technician availability and operational constraints. Beyond logistics, you will act as a key ambassador for the brand, proactively communicating the value of HIABs service offerings during customer interactions to drive adoption and support service sales growth. This position will be based in Sodertalje, Sweden. Key responsibilities Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution Collaborate closely with internal colleagues, Hiabs service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards Schedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service...