Equipment Install Technician - Metro NY

Job description

JOB OVERVIEW: This position is responsible for the installation of all equipment in the practitioner’s office with a focus on excellent customer service. Work with supervisor to improve customer service skills, develop ability to use provided support tools, and increase product knowledge. Drive installation success that improves customer satisfaction, maximizes customer retention, and increases profitability. Manage more complex installation cases, troubleshoot and resolve issues at a higher level and support additional products. KEY RESPONSIBILITIES: - Provides repair and installation services to our customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis. - Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. - Can work independently and manage all on site installation, repair maintenance and test tasks. - Understands various stages of install projects and steps necessary to stay on track and within timeline. Ability to shift gears and work in multiple areas of a project, depending on the demand/scope of project. - Run small stand-alone jo...