Workflow Processing Specialist

Job description

Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and workflow management. Responsibilities: Job Duties: - Responsible for daily preparation of call center workflow - Responsible for accurate data entry of incoming prescriptions and refills - Responsible for maintaining prescription refill requests - Responsible for Foundation Assistance management - Responsible as a backup for inbound/outbound calls as required - Responsible for accurately selecting billing and shipping methods for incoming patient orders - Provide clinical services in TherigySTM - Provides resolution to customer service issues to ensure member satisfaction - Work with members to provide resolution to payment related issues on accounts/orders - Maintain and keep reasonable production as determined by supervisor - May assist in orienting and training new employees - Responsible for completing all mandatory and regulatory training programs - Perform other duties as assigned Qualifications: Attendance Requirements:...