Business Process Consultant, ServiceNow

Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role: Presidio Business Process Consultants (BPC) will be responsible for acting as a liaison between the customer and the technical team through the deployment of a Contender Solutions project in ServiceNow. The BPC works with the Project Manager (PM) and Solution Architect (SA) to help guide the client to decisions that provide value for their business while adhering to industry and Contender best practices. Responsibilities include: - Understand and explain industry and ServiceNow best practices. - Understand and explain Contender products and service offerings. - Assist in the implementation of delivery projects, including: - Conducting demos and working sessions with the client - Gathering requirements from the client - Identifying gaps or weaknesses in customer processes - Drafting Agile stories from business requirements - Supporting User Accepta...