Patient Access Lead - Good Samaritan - Days/Evenings

Job description

General Summary Oversees the daily operations of assigned Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor. Shift: Full Time, Days/Evenings: 2:30pm-11:00pm Rotating Weekends and Holidays: May be floated to Emergency Department depending on department needs. Duties and Responsibilities: Essential Functions: - Oversees daily operations. - Performs duties as a working staff member. - In the absence of the team supervisor, serves as the primary leader for the team. - Works independently to troubleshoot technical issues and resolve personal conflicts. - Provides feedback to supervisor for performance evaluations. - Actively participates in the interview process for open positions for departments. - Facilitates department orientation for new hires. - Assists in the coaching and development of staff and implementing corrective action plans if necessary. - Oversees training in general of new hires and implements new initiatives with current staff. - Ensures that standards of quality and efficiency are met. - Promotes the acti...