ServiceNow Administrator

Job description

Wachter is in the middle of a large-scale ServiceNow implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system. This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as ServiceNow moves into steady state. The ideal candidate is hands-on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable ServiceNow solutions. Primary Responsibilities: Implementation & Configuration (Initial Focus) Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation. Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation. Support UAT cycles, pilot phases, and phased cutov...