Technical Support Engineer

Job description

Your role at Veezu: Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering a first class onsite and remote technical support to internal and external corporate stakeholders. Engaged in call logging, detailed analysis, diagnosis, and effective resolution of Incidents, Service Requests, Application Support and Changes in line with ITIL, ISO27001 and Cyber Essentials Plus standards. When not undertaking business as usual support, Technical Support Engineers support various projects including Acquisitions, site migrations and upgrades working both at remote locations undertaking physical activities such as site network upgrades, office builds or decommissions, technology removal and Asset disposal. You will travel to various Veezu locations across the UK as needed, a company vehicle will be made available as needed with all expenses covered in line with company policy. It is expected that working away and travel will account for approximately 40% of the role's time. Who are Veezu?: Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-deman...