Customer Service Manager

Job description

Why this role matters Syfe is APAC’s leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and brokerage. Syfe has operations in Singapore, Hong Kong and Australia, and is approaching half a million users. As a Customer Service Manager, you’ll lead a team of Customer Advocates to deliver exceptional service across all communication channels — including chat, phone, and e-mail. You’ll set the standard for service excellence, coach and develop team members, and oversee both onshore and offshore teams to ensure performance targets and customer satisfaction measures are consistently met. You will be accountable for escalations, risk awareness, and compliance while also driving continuous improvement initiatives. Your leadership will extend to managing third-party service relationships and ensuring all service channels operate seamlessly and efficiently. What you’ll do: Leadership & Team Oversight: - Lead, mentor, and develop...