Consumer QA QC Analyst

Job description

The Collections & Recovery QC Analyst is an experienced Quality Control professional who operates independently, applies strong analytical judgment, and contributes meaningfully to QC program effectiveness. This role goes beyond execution to include data analysis, insight generation, procedure ownership, risk support, and leadership through expertise. Analysts influence outcomes, support decision‑making, and serve as a trusted partner to leadership, business lines, Risk, and Audit. Key Responsibilities: Quality Control Execution & Expertise: - Perform QC testing independently across multiple controls or as a subject matter expert (SME) in a defined area - Apply procedures accurately, locate and reference documentation appropriately, and ensure adherence to established standards - Demonstrate deep control knowledge and system understanding - Identify when results, controls, or data do not align with expectations and escalate appropriately - Own follow‑up on assigned work through resolution Data Analysis, Reporting & Insights: - Own dashboards and reporting outputs for assigned QC portfolios - Identify trends, themes, and emerging risks across QC results - Compile, analyze, and prepa...