Reservation Specialist

Job description

Job Description: Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately twenty-five airports in the United States and Canada. The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel. The GEC team communicates with our clients, third party bookers, and concierge agents via phone, email, and text message to book and coordinate meet and greet service requests at airports across the United States and Canada. They also function as an internal support team for our concierge team members. Responsibilities: - Answer busy incoming phone calls, emails, and text messages, professionally and in timely. - Coordinate details of new and existing service reservations. - Must be knowledgeable with Airport Butler products, services, and pricing. - Accurately book reservations and ensure all service details are complete. - Update reservations with changes and additions as needed. - Assess what servi...