UTIL FIELD SVC TECH
Fayetteville Public Works Commission · Fayetteville, North Carolina, US
SUMMARY OF RESPONSIBILITIES : This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commi...
Job description
SUMMARY OF RESPONSIBILITIES : This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commission. Responsibilities include, but are not limited to, responding to customer inquiries and complaints; completing field activities in a Work Management System according to service locations to optimize efficiency; checking/inspecting water and electric meters; determining/analyzing meter voltages; resolving/reporting emergency electric and water situations; logging/distributing work orders; / replacing/installing/removing meters for electric/water services; delivering/explaining service agreements/notices/meter readings to customers; utilizing handheld device to determine functionality of AMI meters; analyzing functionality of meter to determine meter change requirement; preparing/maintaining records/reports within Excel; identifying and locating problems and determining appropriate remediation methods; using laptop to access GIS drawings; reporting incidents of meter tampering for further review/investigation; investigate and possibly repair water leaks within PWC domain; investigate some meter alerts; working meter change-...