Speed Program Manager, BR Transportation

Job description

This role is an individual contributor role based in our São Paulo corporate office and is for a passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed person. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost-effective way as possible. In this way, Amazon Brazil Transportation excellence team is looking for an experienced Program Manager with a focus on delivering results, to manage and execute the short term Brazil Network speed planning, working closely with Delivery Experience team and operations across the country. The successful candidate will be able to create, develop, prioritize and drive solutions that result in promise-speed improvement actions, always focusing on customers' experience. This position is focused on short term activities, closely working in operations and daily actions. Ability to influence stakeholders across multiple geographies and organizational levels are essential. Key job responsibilities: •Daily deep dive on root causes that might deteriorate speed, looking for requirements to improve Customer Experience (CX) in alignment with busine...